Return

Do you want to return your order or part of it? This is possible within 14 calendar days after you received your order. You must notify us within 14 days of delivery that you wish to return the products. This can be done via e-mail, letter, telephone, message center or by registering the return in our Returns Portal .

Go to > Return portal

The shipping costs for returns are payed by the recipient.

You can, however, use our shipping rates. In the Portal you can choose the carrier and pay for your label. After reporting your return, you have 14 days to return the products.

Return Conditions

The product(s) are unused, in original product packaging and condition. Seal or cellophane of the product are intact. You bear the risk of the shipment in case it is lost. If it concerns a production error or if we have delivered the wrong product, we will of course take care of the return costs and ensure proper handling. Did you receive a gift with your order? Keep in mind that it must also be returned if the return no longer meets the minimum order value associated with the gift. We will refund the entire purchase amount (including any shipping and payment costs) as soon as possible, but no later than 14 days after receipt of the cancellation notice. The full order amount will be refunded if the products are unused. So feel free to view the product as you would in the store. Example: take the cream out of the packaging, if not sealed, and look at it from all sides, but do not use the cream. If you have used the product anyway, we can no longer sell it as new and we cannot accept it as a return. For hygienic reasons, cosmetic products that have been used or whose seal has been broken cannot be returned.

Are you unsure about this?

Please contact us via the following contact details;

E-mail: customer service@thealphamen.nl

Availability: Monday to Friday from 8:00 am to 5:00 pm

Register return

You can register your return in our returns portal . Via your order number (example: BST123456) and e-mail address you retrieve your order details and you can choose which products you want to return. You can then choose a shipping method and pay for the shipping label. Shipping costs will be charged for a regular return, but you can use our cheaper shipping rates. > Return portal

Warranty

If you have a warranty request, please send an e-mail to customerservice@thealphamen.nl with a description of the request and the problem.