Frequently Asked Questions

Our Terms and Conditions can be read and downloaded on this page .

For more information on our privacy policy and how we handle your information click here.

We do everything we can to perfect our service and website. We appreciate it if you leave a review after your purchase, so that we can make The Alpha Men even better. We work together with review site Yotpo. A few days after you have received your order you will receive an e-mail with an invitation to rate us.

The payment and processing of iDEAL, Visa, Mastercard, and Bancontact is done at The Alpha Men via MultiSafePay and/or Paypal. With these payment options, your payment is processed immediately.

Yes, this is possible. AfterPay takes care of all payments on account for us. We charge a fee of € 0.95 including VAT for this and after sending your order you have 14 days to pay the invoice. Communication with Billink is via email, so keep an eye on your inbox. If you have not received an email from AfterPay after 5 days, please contact us. Perhaps there is a typo in your e-mail address and the invoice from AfterPay is not delivered.

It sometimes happens that you make a mistake while ordering. If this happens, please contact us as soon as possible. That way we can always adjust or cancel your order.

We prefer you to order on our webshop. However, we also offer the option of taking your order by telephone. You can call our customer service on +31(0)850607010.

We ship to any country within the EU. Please select your delivery country on our homepage to view the countries that we ship to. If you cannot see your country listed, then it is likely that we do not currently ship there.

Yes, after you completed your order, you’ll receive a confirmation e-mail of your order with all the corresponding details within a few minutes.

Please select your delivery country on our homepage. Shipping costs are calculated automatically at checkout and depend on the destination country. If you cannot see your country listed, then it is likely that we do not currently ship there.

Delivery times depend on the destination country. If you order before 21:00 (not including weekends and national holidays), we’ll ship your order the same day. As soon as your order has been shipped, you will receive an email with a Track & Trace link. This way you can easily track the delivery of your order.

Yes, as soon as we have transferred your order to our shipping partner you will receive an email containing tracking information. This way you can easily track the delivery of your order.

Yes this is possible. Simply enter your delivery preferences in the My DHL app so your parcel will be delivered the way you prefer. This can be at a DHL ServicePoint in your area, if you’re away from home often. Or even in your garden shed, if that works for you. If you prefer another location for a delivery, simply change your delivery preferences in the My DHL app.

Do you want to return your order or part of it? This is possible within 14 calendar days after receipt of your order. You must notify us within 14 days of receipt that you wish to return the products. This can be done via e-mail, letter, telephone, message center or by registering the return in our Returns Portal . After reporting your return, you have 14 days to return the products. All information about returning your order can be found on our Returns page .

All items can be returned to us within 14 (fourteen) days after delivery, provided that the item is returned undamaged, in undamaged original packaging and unused. Follow the steps and conditions indicated on our website under returns.

A return package can be dropped off at the nearest post office in your area. You can choose the desired carrier via the Returns Portal . You can also have the package delivered yourself or by a third party to the address below, this is possible Monday to Friday from 09:00 to 17:00. The Alpha Men at Oosterkade 29, 9503 HP Stadskanaal, The Netherlands

Yes, the costs for returning are for your own account and risk. The costs depend on the country from which the order is returned. For the Netherlands, a rate of € 4.95 applies. More information about the rates and the different shipping methods will be visible in the Returns Portal .

Returned items must be returned to us in the original packaging if possible. Make sure that the items have sufficient cushioning to minimize the risk of damage. Think of filling/wrapping with bubble wrap, kitchen paper, foam flakes and the like. A sturdy casing is extremely important.

You have a legal warranty on all our products. The warranty does not affect any rights regarding legal warranty and (non) conformity that the customer can always invoke. You always have the opportunity to to report defects.

If you have a warranty request, please send an e-mail to support@thealphamen.com with a description of the request and the problem.